Creating Symantec Recovery disk image (srt) fails using Netbackup Bare Metal Restore option.

Problem: During creation of Netbackup Bare Metal Restore Shared Resource Tree, the step creating the “Creating Symantec Recovery disk image” fails

BMR - creating symantec recovery point disk image

C:\Windows\Logs\DISM\dism.log contains the following lines:

2015-06-25 10:13:11, Error                 DISM   DISM Package Manager: PID=18712 TID=6388 Failed while processing command add-package. – CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80070005)

2015-06-25 10:13:11, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}C:/Program Files/Veritas/NetBackup/BareMetal/server/data/baseSrd/EN-x86/mount/Users/default/ntuser.dat, the client may still need it open. [HRESULT = 0x80070005 – E_ACCESSDENIED]

Background for the issues can be found McAfee KB76867

Cause: McAfee is interfering with the dism commad which Netbackup uses.

Resoloution: Temporary disable the followint services

  • McAfee Framework Services
  • McAfee MCSheild
  • MacAfee Task manager

Or Install VirusScan Enterprise 8.8 Patch 5.

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