Symptom:
Creation of a MSDP pool using the Wizard fails on SUSE 11. A inspection of the pdde-config.log (located in {storage_path/log/pdde-config.log) contain a "su: incorrect password". A su from root to the pddb user is denied.
Mon Nov 21 13:47:51 CET 2011 **** Init Database Path ***
pddb:!:4002:
pddb:x:8090:4002::/var/pddb:/bin/bash
Mon Nov 21 13:47:51 CET 2011 **** Done Init Database Path ***
Mon Nov 21 13:47:51 CET 2011 **** Init configuring database ****
Mon Nov 21 13:47:51 CET 2011 **** Done Init configuring database ****
Mon Nov 21 13:47:51 CET 2011 **** Start configuring database ****
Mon Nov 21 13:47:51 CET 2011 * shmmax set to 18446744073709551615
su: incorrect password
Mon Nov 21 13:47:54 CET 2011 **** Done config database ***
Mon Nov 21 13:47:54 CET 2011 **** Starting Postgres database ****
su: incorrect password
Mon Nov 21 13:48:37 CET 2011 \nERROR: see log file /emc/log/pdde-config.log
Cause:
The pddb user was created by the wizard but no password was provided. This is denied by local security policy.
Resolution:
Provide the pddb user a password and disable password ageing. As a workaround create and provide a password before running the wizard.
Note: A clean-up is required before re-running the wizard. The procedure here is intended for UNIX/Linux systems.
| 1 | # nbdevconfig -deletests -storage_server ural -stype PureDiskDelete the storage server |
| 2 |
Delete the credentials for the MSDP engine |
| 3 | Stop Netbackup |
| 4 |
Reset the MSDP configuration rm /etc/pdregistry.cfg |
| 5 | Delete MSDP {mediaserver_name}.cfg configuration file in /usr/openv/lib/ost-plugins/ if any exist. Do not delete other files. E.g. # rm ural.cfgE.g. |
| 6 | Remove all file in the MSDP storage location (e.g /msdp) |
| 7 | Start Netbackup and retry MSDP creation wizard |
| 8 | Re-Run Wizard. |
Source for the clean-up procedure: http://www.symantec.com/docs/TECH124898
